Customer SupportFast response times 24/7 from our team of experts

Fast Response Time

Why wait up to 30 days for a response to a support request? We respond to non-emergency tickets within 24-48 hours.

24/7 Technical Support

Rain or shine, night or day, if you've got an issue, we'll be there to help you solve it.

Online FAQs & Resources
If you don't want to talk to a person, we have an online support guide & FAQ, complemented by easy-to-understand image guides & videos.
Access to Production Team for Tech Issues
If there's a technical issue the support team can't figure out, you have full access to our production team, who developed the software, to solve your issue.
Influence Future Development
Have a special feature on your wishlist? Let us know! We love feedback & want to know how we can make OHT better for you, the customer.
Be the First to Know About New Revenue Opportunities
We're always developing new prouducts. Be the first to know what they are & let us know if you want to be one of our beta-testers!

Features & Services

Our Hometown

The Competition

Prepress CMS Compose and edit content in WordPress CMS. Export articles, images, categories, and editions via XML for import into InDesign. Hot backup of database offsite. Proprietary CMS priced at a point only available to dailies.
Little focus on feature development.
Requires servers on site.
New Feature Development Engineering Installs, Modifies, and Updates Proprietary & 3rd Party Plugins to match publisher specifications Slow development time because everything must be custom coded
Hosting and Support Amazon Web Services cloud hosting for up to 100,000 page views per month included.
24/7 technical support.
Expensive on-site servers with downloaded software
Fees Fixed monthly cost for unlimited users Charge per seat
Contract 30 day termination period Multi-year obligations
Usability and Training Our custom-developed WordPress themes are intuitive to use, easy to adjust & include expert training + online documentation. Clunky interface.
Difficult to learn.

© 2015 Our Hometown, Inc. - All Rights Reserved
17 Pleasant Street Clifton Springs, NY 14432