Customer SupportFast response times 24/7 from our team of experts

Fast Response Time

Why wait up to 30 days for a response to a support request? We respond to non-emergency tickets within 24-48 hours.

24/7 Technical Support

Rain or shine, night or day, if you've got an issue, we'll be there to help you solve it.

Online FAQs & Resources
If you don't want to talk to a person, we have an online support guide & FAQ, complemented by easy-to-understand image guides & videos.
Access to Production Team for Tech Issues
If there's a technical issue the support team can't figure out, you have full access to our production team, who developed the software, to solve your issue.
Influence Future Development
Have a special feature on your wishlist? Let us know! We love feedback & want to know how we can make OHT better for you, the customer.
Be the First to Know About New Revenue Opportunities
We're always developing new prouducts. Be the first to know what they are & let us know if you want to be one of our beta-testers!

The Our Hometown Customer Support Advantage

Our HometownThe CompetitonThe OHT Advantage
Ticketing response within 3 hoursTIcketing system with 3-30 day response timeAccess to our engineers for future ideas
Call our production team 24/7 for technical supportAccess to marketing for future revenue opportunities
Access to production team for technical help
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17 Pleasant Street Clifton Springs, NY 14432