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Step 1 of 8
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Paper Name
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Name
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First
Last
Email
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Phone
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How would you rate our responsiveness via phone and email?
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Excellent
Good
Average
Poor
Unacceptable
Glad to hear it! Can you provide any specific examples of things we did right?
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Thanks for letting us know! Are there any specific things we could do better?
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Sorry to hear that! Are there any specific things we can do better?
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How would you rate our ability to solve problems as they arise?
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Excellent
Good
Average
Below Average
Poor
Glad to hear it! Can you recount any specific issues we were able to help you with?
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Good to know! Can you recount any specific issues that we could have been more helpful on?
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Sorry to hear that! Can you recount any specific issues we felt short on helping you with?
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How do your readers rate the site?
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Excellent
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Average
Below Average
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We are happy to hear that! Can you provide any feedback from your customers regarding what they enjoy most about the website?
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We are glad that your readers are satisfied with the website, but will always strive to be better. Can you provide any specific complaints from customers that we could address to raise our score in the future?
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We are disappointed to hear that your customers aren't happy with the website. Can you provide any specific complaints you've received, or any feedback on how we can improve our score in the future?
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Does Our-Hometown currently extract news and/or articles from your PDF edition?
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Yes
No
How would you rate the quality of transcription in the HTML articles published online?
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Excellent
Good
Average
Below Average
Poor
What kind(s) of errors you have encountered within your stories on the web that have brought down our score? Can you provide any examples?
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How would you rate our publishing punctuality?
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Excellent
Good
Average
Below Average
Poor
Can you describe any publishing issues that you have encountered regarding our punctuality?
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What suggestions do you have to make Our-Hometown’s customer service better?
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What platform is your website currently using?
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Drupal
How would you rate the process of upgrading your site to Wordpress?
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Good
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Unacceptable
Please provide any feedback about what you were or were not satisfied with throughout the upgrade process.
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What has the response been from your readers?
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Please provide any feedback regarding what your readers like or dislike about the new website:
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What has the response been from your advertisers?
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Please provide any feedback regarding what your advertisers like or dislike about the new website:
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How do your readers rate the current Drupal site?
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Please provide any feedback regarding what your readers like or dislike about the current website:
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Are you interested in upgrading to Wordpress?
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Yes
No
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