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We have had very few incidents where we have had to contact Our-Hometown. When we did our issues were addressed immediately with a positive outcome.
Our Hometown customer service is excellent. When there is an issue, it is resolved promptly. They have helped subscribers who have encountered problems, which are usually issues involving the subscriber's device rather than an Our Hometown problem.
Our Hometown has responded to many issues we have run into. From helping us understand how to use a section of the site better, to fixing things as they come up. Just yesterday I was having a connectivity issue when trying to upload files to the Our Hometown server. Even though the issue was on my end, they helped me pinpoint that as the issue to get it corrected moving forward. And they responded very fast!
Everybody on the Our Hometown support team goes above and beyond for each of our many issues.
Our Hometown representatives are quick to resolve problems and they address issues effectively.
Features & Services
|Prepress CMS||Compose and edit content in WordPress CMS. Export articles, images, categories, and editions via XML for import into InDesign. Hot backup of database offsite.||Proprietary CMS priced at a point only available to dailies.
Little focus on feature development.
Requires servers on site.
|New Feature Development||Engineering Installs, Modifies, and Updates Proprietary & 3rd Party Plugins to match publisher specifications||Slow development time because everything must be custom coded|
|Hosting and Support||Amazon Web Services cloud hosting for up to 100,000 page views per month included.|
24/7 technical support.
|Expensive on-site servers with downloaded software|
|Fees||Fixed monthly cost for unlimited users||Charge per seat|
|Contract||30 day termination period||Multi-year obligations|
|Usability and Training||Our custom-developed WordPress themes are intuitive to use, easy to adjust & include expert training + online documentation.||Clunky interface.
Difficult to learn.