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See what our clients think…
We have had very few incidents where we have had to contact Our-Hometown. When we did our issues were addressed immediately with a positive outcome.
Our Hometown customer service is excellent. When there is an issue, it is resolved promptly. They have helped subscribers who have encountered problems, which are usually issues involving the subscriber's device rather than an Our Hometown problem.
Our Hometown has responded to many issues we have run into. From helping us understand how to use a section of the site better, to fixing things as they come up. Just yesterday I was having a connectivity issue when trying to upload files to the Our Hometown server. Even though the issue was on my end, they helped me pinpoint that as the issue to get it corrected moving forward. And they responded very fast!
Everybody on the Our Hometown support team goes above and beyond for each of our many issues.
Our Hometown representatives are quick to resolve problems and they address issues effectively.
Our new website has gotten a lot of positive feedback. We are picking up more online subs because of it. Thanks for your efforts on our behalf and your support team is just the best!
I publish a weekly newspaper in southern Austin County. Some of my readers were getting delayed deliveries to their home through USPS so I needed a way to keep their readership by delivering online paid subscriptions.Our Hometown offered different levels of websites and tweaked my new site to fit my needs. What I really like is that I’ve been with them for several years and my monthly rate has stayed the same. All I have to do is upload my pages each week to an ftp site and by Thursday morning early, the new material is on my website and my readers are happy.Customer service is awesome. I can reach them through email or call if needed and they are quick to respond.I highly recommend this company for helping to grow your readership and for building needed revenue through online advertising.
All we have to do is upload our page pdfs and pdfs for inserts (our grocery store, drug store and hardware store inserts are on the site). Revenue from our web ads, online subscriptions and 5% upsell on print ads made the sites profitable within six months or so.
Stories can be edited and published online either immediately or on a schedule. The edited story can then be exported right into InDesign for our print product,” explains Meg Norris, publisher of a group of weekly newspapers in Nassau County, New York. “It was intuitive for our graphic artists to learn and we build the website at the same time as we build the newspaper, without hiring additional staff.
After various attempts at websites, we went with our-hometown.com in 2013. Our websites (for two weeklies) have paywalls and e-commerce features. People can subscribe, renew subscriptions and place and pay for classifieds ads. All of our display ads appear on the site for the time they run in the paper, and display classifieds for housing and employment have special links as do our classifieds.