Our Hometown Blog

Attention Our-Hometown customers,

If you’re using the online payment gateway Stripe to process payments through your website, please be aware that you may be required to verify or update your business and/or account ownership information in order to continue using Stripe.

We urge you to take a few minutes to login to your Stripe Dashboard and check for any notifications from Stripe requesting this information. In addition to the dashboard notification, you also should have received e-mail correspondence from Stripe at the e-mail address used to create or manage your account.

This is extremely important! If Stripe has requested this information from you, there will be a deadline by which you need to respond. If you miss the deadline, they will disable payouts and eventually disable the ability to collect money from your subscribers altogether.

To be clear, this is a part of Stripe’s standard account auditing process, and is not a result of any kind of security concern.

In most cases, Stripe is just requesting basic information that is missing from the account details, such as names, addresses and phone numbers of the business owners. Occasionally, they may request links to your website’s Privacy Policy and/or Terms of Service pages.

You should receive several e-mail notices from Stripe if they are requesting this information, but to be safe, the easiest way to check is to go directly to your Stripe Dashboard and look for any notifications.

If you have any questions or need any help locating your website’s Privacy Policy or Terms of Service pages, you can reach out to our support team by emailing ops@our-hometown.com at any time.

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