How do I process subscription orders?
- Log in to your website by clicking the Login button at the top of your newspaper’s homepage.
- From your Site Settings menu, click Subscriptions – Subscription Processing.
- You will be asked to log in again as you switch to a secure connection. Enter the same username and password as in step 1.
- On the Subscription Processing screen, by default you will be shown only the orders that have not yet been processed. The most recent orders will be at the top of the list.
- Additional details about a subscriber, including their e-mail address, can be viewed by clicking their name.
- For online subscriptions, each subscriber is automatically granted 30 days of access to the site upon submitting their order. This is the expiration date labeled Before. The After date is the expiration date that will be set once the order has been processed. If necessary, you can type in a different After date before you process the order.
- Before processing the order, we recommend charging the subscriber’s credit card. If the card is declined, you will know to Cancel the order in the next step. At the very least, you should copy the subscriber’s credit card information down because it will be removed from the server upon processing the order.
- Use the Pick Action menu to choose the action you wish to perform on the order. The choices are:
- Process Order – In other words, Approve Order. The subscriber will receive an email saying that their order was accepted and the After expiration date will be applied.
- Cancel Order – The order will be marked as canceled and the subscriber will immediately lose access to the protected areas of the website. The subscriber will receive an email saying that the order was canceled and to contact the newspaper if they have any questions.
- Void Order – The order will be marked as canceled and the subscriber will immediately lose access to the protected areas of the website. The subscriber will NOT receive an email.
- Once you have picked an action for one or more orders, click the gray Process Orders button at either the top or bottom of the order list. This will run the chosen actions on all of the orders that you have marked.
- If you wish to view orders that you have processed or canceled in the past, you can check the appropriate boxes at the top of the order list and then click Filter. You can also search your orders based on the subscriber name by typing it into the search box and then clicking Filter.
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